[Ltb-users] Problem with reset by token
sowen at edzone.net
Tue Oct 18 23:54:35 CEST 2016
Check for group membership requirements in your LDAP setup in the ssp
On Tuesday, October 18, 2016, Gray McCord <gdm at sangabriel.com> wrote:
> I have been using ltb self-service password with an AD LDAP server for
> several years with no problems. Today, one of my users told me that he
> could not use the send token method to reset his password. He gets the
> email with a proper link and the page shows up as expected prompting him
> for a new password with his proper username displayed. However, when he
> submits his new password, he gets a “password was refused by the LDAP
> directory” error message. I verified this and also determined that the
> regular password change form has the same behavior. As I said, this has not
> been a problem for the 3 years I’ve been using the program. To make this
> even more interesting, some users do not have this problem and can
> successfully set and change their passwords.
> First, has anyone seen this kind of thing, and what exactly does that
> particular error message mean? (I get what it means; I want to know what
> behavior triggers the message) Second, can anyone provide any tips on how I
> might go about troubleshooting this?
> Gray McCord
> *Adapt, Mutate, Migrate, or Die*
> -C. Darwin
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